A Senior Customer Success Manager (Fixed Term Cover) is wanted remotely in a US company.

August 19, 2025

Identified by Google from the original job post

4+ years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company
Proven track record of managing multiple customer relationships and driving customer success initiatives
Ability to effectively manage customer expectations and any conflicts should they arise
Excellent operating rhythm to keep routine deliverables on track while escalations emerge
Excellent communication and presentation skills

As a key member of the Customer Success team at Oyster, you will focus on nurturing and retaining our most strategic customers
You will be on the front line with customers representing Oyster to our main points of contact to successfully on our scope of product and services
You will partner closely with your Account Manager to align day-to-day activities to a clear picture of high-value partnership between Oyster and our customers, as well as leverage cross-functional stakeholders in order to assure successful relationship development
Manage a portfolio of Oyster s most strategic accounts, acting as a trusted advisor to your customers, understanding their business objectives, challenges, and goals to ensure they maximize the value of Oyster s products and services
Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments
Educate customers about Oyster s product and services and run product training for the different customer personas