Amazon Connect (Quality Assurance & Testing) - WFH

We are currently seeking detail-oriented and tech-savvy individuals to join our team as a Quality Assurance & Testing Specialist for Amazon Connect, working from the comfort of your home. This is a remote opportunity aimed at professionals who are passionate about ensuring quality and performance in customer engagement solutions.

As a QA Specialist, you will be responsible for testing and validating Amazon Connect workflows, features, and integrations to ensure a seamless customer experience. You will work closely with cross-functional teams including developers, engineers, and customer experience professionals to identify bugs, document test results, and suggest improvements.

Key Responsibilities:

  • Design and execute manual and automated test cases for Amazon Connect implementations.

  • Identify, log, and track bugs using QA tools and project management platforms.

  • Work with developers and engineers to replicate issues and ensure timely resolution.

  • Validate Amazon Connect call flows, IVRs, and integration with other AWS services.

  • Maintain detailed documentation of test plans, test cases, and test results.

  • Participate in sprint planning, stand-up meetings, and QA reviews.

Qualifications:

  • Experience in software testing or quality assurance, preferably with contact center solutions.

  • Familiarity with Amazon Connect, AWS services, and cloud infrastructure.

  • Knowledge of QA methodologies, tools, and processes.

  • Ability to work independently in a remote setting with minimal supervision.

  • Strong analytical and problem-solving skills.

  • Excellent written and verbal communication skills.

Preferred Skills:

  • Experience with automation testing frameworks.

  • Basic scripting or programming knowledge (e.g., Python, JavaScript).

  • ISTQB or equivalent QA certification is a plus.

Benefits:

  • 100% remote work-from-home opportunity.

  • Flexible work hours and collaborative team environment.

  • Competitive salary and performance-based bonuses.

  • Career growth and professional development support.

How to Apply:
Submit your updated resume and a brief cover letter outlining your QA experience, particularly with Amazon Connect or similar platforms. Qualified candidates will be contacted for the next steps.

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