Bilingual Member Experience Representative - Remote Jobs

As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Strong analytical skills with a data-driven mindset. Each matters to us, and you have the opportunity to make a positive impact.

Key Responsibilities

• Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately

• Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)

• Deliver a simple customer experience with every interaction

• Trouble-shoot and problem solve situations that may be outside standard procedures

• Become a knowledge expert