Customer Service Representative at CVS Health – Full Time Remote Jobs
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CVS Health is looking for Full-Time Remote Customer Service Representatives to join our team in Charlotte, North Carolina. This is a remote work opportunity that allows you to support CVS Health members from the comfort of your own home while helping them navigate their healthcare services and prescription needs.
As a Customer Service Representative, you’ll be the voice of CVS Health, assisting members with their pharmacy benefits, resolving issues, and providing compassionate support to enhance their healthcare experience.
Key Responsibilities:
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Respond to inbound calls from customers and assist with prescription and healthcare-related inquiries.
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Use CVS Health systems to resolve customer issues promptly and accurately.
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Educate customers on CVS Health services and programs.
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Document all interactions in the system for follow-up and quality assurance.
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Escalate issues to the appropriate department when necessary.
Requirements:
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High school diploma or GED required.
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Previous experience in customer service or call center is a plus.
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Strong communication and problem-solving skills.
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Ability to work independently in a remote environment.
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Must reside in or around Charlotte, NC and be eligible to work in the U.S.
Perks and Benefits:
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Full-time employment with competitive pay.
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Health, dental, and vision benefits.
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Paid training, paid time off, and paid holidays.
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Opportunities for career advancement within CVS Health.
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Flexible remote work environment.
How to Apply:
Visit CVS Health’s career page, search for Customer Service Representative positions in Charlotte, NC, and submit your application. If your qualifications match, you will be invited to participate in a virtual interview.
CVS Health is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.