FedEx Part-Time (Customer Service) Remote Jobs – WFH

FedEx is hiring remote part-time Customer Service Representatives in Louisville, Kentucky. This is an excellent opportunity for individuals looking to balance work with other responsibilities while providing vital support to customers in a dynamic virtual setting.

This remote position is ideal for self-starters who enjoy problem-solving, interacting with people, and being part of a company recognized globally for its commitment to service excellence.

Position Overview

As a Customer Service Representative, you will serve as a critical link between FedEx and its customers, handling inquiries about deliveries, shipment statuses, billing issues, and service concerns. You’ll play a central role in ensuring customers receive timely and helpful solutions.

Primary Responsibilities

  • Respond to inbound customer communications including phone calls, emails, and online chats.

  • Provide information and support related to shipping procedures, delivery schedules, and issue resolution.

  • Use FedEx tools and platforms to manage and document customer interactions accurately.

  • De-escalate sensitive customer concerns and collaborate with support teams to find appropriate resolutions.

  • Maintain a high level of professionalism and empathy in all interactions.

Candidate Requirements

  • Must reside in or near Louisville, KY, and be legally authorized to work in the U.S.

  • High school diploma or equivalent required.

  • Experience in customer service, especially in remote or call center settings, is preferred.

  • Strong communication and multitasking skills.

  • Reliable home internet and a distraction-free workspace.

What You Can Expect

  • Part-time hours with a flexible schedule.

  • Remote onboarding and paid training.

  • Competitive hourly wage.

  • Access to FedEx benefits (eligibility dependent on hours).

  • Opportunities for advancement within a global organization.

How to Apply

To apply for this position, visit the FedEx careers portal and search for part-time remote customer service roles in the Louisville area. Qualified applicants will be contacted for a virtual interview and assessment. No in-person visits required.

FedEx is an equal opportunity employer that values diversity and inclusion in the workplace.

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