FedEx Part-Time (Customer Service) Remote Jobs – WFH

FedEx is currently hiring part-time Remote Customer Service Representatives in New York, New York. If you're searching for flexible remote work with a globally trusted company, this opportunity allows you to support FedEx customers while working from the comfort of your home.

This role is perfect for individuals seeking a balance between work and life, while gaining experience in the logistics and customer support industry.

Role Summary

As a part-time remote customer service agent, you’ll handle service inquiries, resolve shipment tracking issues, and support FedEx customers with professionalism and efficiency. The position offers remote training, flexible hours, and a supportive work environment.

Primary Responsibilities

  • Handle inbound customer service inquiries about shipments, accounts, and services.

  • Provide accurate information regarding package tracking, billing, and delivery times.

  • Record and document customer concerns using internal systems.

  • Escalate unresolved matters and follow up to ensure a timely resolution.

  • Work efficiently from home while meeting performance expectations.

Requirements

  • Must be based in or near New York, NY and authorized to work in the U.S.

  • High school diploma or equivalent.

  • Previous customer service experience preferred, especially in a remote or call center setting.

  • Strong written and verbal communication skills.

  • Reliable internet connection and a quiet home workspace.

Compensation and Benefits

  • Competitive hourly wage.

  • Flexible scheduling options.

  • Remote training and ongoing support.

  • Paid time off and eligibility for select benefits based on schedule.

  • Inclusive, diverse virtual team environment.

How to Apply

Interested applicants should visit the FedEx careers page and search for part-time remote customer service positions in the New York area. Candidates selected will be contacted for a virtual interview and onboarding process.

FedEx is proud to be an Equal Opportunity Employer committed to diversity and inclusion.

Apply For This Job

Back to blog