GSA - Legal Entity Managment

About Us

HSP Group specializes in helping companies manage their international operations and expand globally. We offer a suite of services to our customers, including finance, tax, legal, and HR support.

Job Description

We are seeking a Global Service Associate (GSA) to act as the primary contact point between HSP Group’s network of Local Service Partners (‘LSPs’) and our clients, the Global Associate will coordinate the delivery of Business as Usual (‘BAU’) services. To be successful within this role, the Global Service Associate will need to network and relationships with clients, LSPs, Global Service Directors (‘GSD’), Implementation and other members of the HSP Group team.

Responsibilities will include, but not limited to:

• Working with Implementation team on handover to BAU and ensuring that client is set up in BAU related systems 

• Update and Maintain BAU related systems ensuring accuracy and timeliness of data.  Systems include, but are not limited to, FreshDesk, SharePoint, Microsoft Teams and any other related software systems 

• Create service tickets and sense check data provided by clients and/or LSPs 

• Monitor calendars and ensure that clients and LSPs meet all deadlines   

• Review Corporate Documents, filing with naming conventions 

• Develop and maintain excellent relationships with LSPs 

• Respond to client ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons 

• Monitor the status of assigned tasks and tickets, providing regular updates where required 

• Adhere to SLAs in terms of responsiveness and quality where applicable 

• Build and maintain region and/or service line specific knowledge base 

• Provide excellent customer centric service 

• Manage and give input on team processes and other business improvement initiatives 

• Additional duties as assigned