Manager I, Investigations, Account Integrity

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation is part of the company's DNA.

Key job responsibilities

• Direct supervisory responsibility of a team of 15+ Investigators
• Lead a core group of Investigators to maximize their team’s output and ability to meet operational targets within a very fast-paced/time-critical and demanding environment.
• Provide individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.
• Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects as required.
• People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition.
• Monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets.

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