Part Time Event Customer Service Representative

Tianyu Arts and Culture is seeking an Event Customer Service Representative to assist customers with inquiries about our immersive lantern festivals. If you have excellent communication skills, a friendly attitude, and a passion providing top-tier customer support, we’d love to hear from you!

Responsibilities:
* Answer customer inquiries via phone regarding event details, ticketing, and general information.
* Provide accurate and timely responses to ensure a positive customer experience.
* Assist with troubleshooting basic ticketing issues.
* Maintain a professional and courteous demeanor in all interactions.
* Document customer interactions and escalate issues when necessary.

Qualifications:
* Prior customer service experience (preferred)
* Strong verbal communication skills and a friendly, helpful attitude.
* Ability to work independently in a remote setting.
* Reliable internet connection and a quiet workspace.
* Availability to work flexible hours, including evenings and weekends as needed.