Part-Time Work-from-Home Help Desk Assistant
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We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them.
Excellence : We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission.
Inclusiveness:
We will seek to appreciate and understand our students and each other, actively seeking different viewpoints.Provide mentorship and support to junior team members. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together.
Integrity : We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions.
People:
We will be honest, humble, respectful, and gracious to our students and to each other. We best colleagues, and community when we work as a team.
Application will not be considered until ALL required documents are received.
• POSITION OPEN UNTIL FILLED*
GENERAL POSITION DESCRIPTION
The purpose of this position is to provide technical support, training, and documentation for faculty, staff, and students with a focus on excellent customer service while upholding the College's core values. Receives general supervision from the Coordinator of Technology Help Desk and exercises no supervision.
• Employee may not work more than 19.5 hours per week*
NOTE:
This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.
SELECTION CRITERIA:
The cover letter should address how the following knowledge, skills, and abilities were acquired:
Knowledge of:
1. Customer Services; 2. Microsoft Office; 3. Adobe Creative Cloud; 4.Time management;
Skills in:
5. Proper keyboarding technique; 6. Troubleshooting and diagnosing hardware/software issues; 7. Copy-editing.8.Recordkeeping; 9. De-escalation; 10. Communicate effectively, both orally and in writing;
Ability to:
11. Provide timely service and response to incoming requests with a positive customer service mindset while keeping priorities, security, and confidentiality in mind; 12. Train employees on both internal and external best practices; 13. Set expectations, as well and provide and receive feedback.
WORKING CONDITIONS:
Sedentary-Desk work; occasional field trips e.g. for college or program activities. Minimal Hazard/Exposure-Standard office setting. At least minimal environmental controls are in place to assure health and comfort.
BENEFITS:
Part-Time Retirement. Participation in Medicare Part A, but not Social Security (FICA).
QUALIFICATIONS
MINIMUM QUALIFICATION REQUIREMENTS:
Education:
High School diploma or GED, with some college courses and/or certification training in the Information Technology field
Experience:
Some work experience in Information Technology, including work study, internships, and graduate work
APPLICATION INFORMATION