Payments Specialist - (Customer Service Job)

Ovation Healthcare is seeking a dedicated Payments Specialist to join our customer service team remotely. This role focuses on managing payment processes, resolving payment-related inquiries, and ensuring a seamless payment experience for our clients. If you are detail-oriented and enjoy working in a service-focused environment, this position offers an excellent opportunity to contribute to our financial operations.

Job Description

As a Payments Specialist, you will handle payment processing, respond to customer inquiries related to billing and payments, and collaborate with internal teams to resolve discrepancies. Your responsibilities will include maintaining accurate payment records, assisting with reconciliations, and ensuring compliance with company policies and regulations.

You will be the point of contact for clients needing support with payments and help to improve payment procedures for efficiency and accuracy.

Key Responsibilities

• Process and verify incoming payments via various channels (credit card, ACH, checks, etc.).

• Respond promptly to customer payment inquiries via phone, email, or chat.

• Investigate and resolve payment discrepancies or disputes.

• Collaborate with billing and accounting teams to ensure accurate records.

• Maintain detailed documentation of payment transactions.

• Assist in payment reconciliations and reporting.

• Support continuous improvement of payment processes and customer service standards.

• Ensure compliance with regulatory requirements and company policies.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Previous experience in payment processing, billing, or customer service roles is highly desirable.

• Strong communication and interpersonal skills.

• Attention to detail and problem-solving abilities.

• Familiarity with payment systems, financial software, or CRM tools is a plus.

• Ability to work remotely with reliable internet and strong time management skills.

• Customer-focused mindset with a professional attitude.

Benefits

• Competitive salary.

• Fully remote work with flexible scheduling.

• Health insurance options.

• Paid time off and holidays.

• Opportunities for career growth and development.

• Supportive team environment.

Company Overview

Ovation Healthcare is a leading healthcare service provider committed to delivering exceptional care and operational excellence. We value innovation, integrity, and compassionate service. Our remote-friendly work culture allows employees to maintain a healthy work-life balance while contributing to meaningful outcomes.

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