Remote Customer Service Representative - (Work From Home Job)
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UPS is hiring Remote Customer Service Representatives in Riverside, CA to join its growing support team. This is a fully remote, work-from-home position perfect for individuals who enjoy helping others and want a stable role with a leading logistics company.
This opportunity offers flexible shifts, paid training, and competitive compensation. Whether you're starting your career or looking for remote work flexibility, this role provides a supportive entry point into a customer-focused position.
Key Responsibilities:
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Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
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Resolve shipping, tracking, or delivery-related issues.
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Document interactions in internal systems accurately and promptly.
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Follow UPS guidelines for customer care and escalation procedures.
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Collaborate with internal teams to ensure a smooth customer experience.
Qualifications:
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Must reside in Riverside, CA or anywhere within the U.S.
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High school diploma or equivalent.
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Strong communication and problem-solving skills.
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Ability to multitask and work independently in a remote environment.
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Prior customer service experience is a plus but not required—training is provided.
Benefits:
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Fully remote position with equipment provided.
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Competitive hourly pay with performance incentives.
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Paid training and development opportunities.
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Flexible scheduling (full-time and part-time available).
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Health, dental, and vision benefits available for eligible employees.
How to Apply:
Go to the official UPS Careers website, search for “Remote Customer Service Representative,” and select Riverside, CA as your location. Follow the application process and complete a short online assessment.