Senior Director, Customer Support Leader (Remote)
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Key Responsibilities:
Lead and inspire a high-performing team of engineers to deliver exceptional support and service.
Develop and implement strategies to ensure maximum system availability, reliability, and performance.
Drive innovation and continuous improvement in service delivery and support.
Develop and execute strategic roadmaps to address complex, large-scale challenges.
Stay abreast of industry trends and emerging technologies to ensure organization remains at the forefront of innovation.
Foster a culture of collaboration, accountability, and customer-centricity.
Basic Qualifications:
Bachelor’s degree
At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization
At least 6 years of experience in operational or site reliability engineering
At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams