(Teleworking) American Express Customer Service Remote Job

Job Summary
American Express is hiring enthusiastic individuals for remote customer service roles. If you're passionate about helping others and want a teleworking opportunity with one of the world’s most respected financial institutions, this is your chance. No commute, full support, and a chance to build your career from home.

Job Description
As a Customer Care Professional, you’ll be the frontline representative of the American Express brand, handling inbound customer inquiries and delivering personalized service experiences. You will address a wide variety of needs such as account inquiries, billing concerns, card services, and other service-related questions—all from the comfort of your home.

Company Overview
American Express is a globally trusted brand known for its exceptional service and commitment to its cardmembers. With a long-standing reputation for innovation and leadership in financial services, American Express provides employees with the tools, training, and environment they need to succeed and grow—especially in a remote work setting.

Requirements

• High school diploma or equivalent

• Previous customer service experience preferred but not required

• Strong verbal and written communication skills

• Ability to work from a quiet, distraction-free home workspace

• Comfortable using digital tools and navigating multiple systems

• Availability to work evenings, weekends, or holidays as needed

• Must be a U.S. resident

Responsibilities

• Respond to customer inquiries via phone, chat, or email in a courteous and professional manner

• Assist with billing questions, account changes, disputes, and card replacements

• Provide accurate information and personalized solutions to each customer

• Maintain a high level of product knowledge to support various customer needs

• Meet performance metrics, including call quality, handle time, and customer satisfaction

• Escalate complex issues to appropriate departments when necessary

Benefits

• Competitive hourly pay

• Work-from-home flexibility

• Comprehensive training and onboarding

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holiday pay

• Career advancement opportunities

• Supportive virtual work culture

How to Apply
To apply, submit your updated resume and answer a few quick screening questions to help us understand your fit. Our virtual recruitment team will review your application and contact qualified candidates for interviews. Join American Express today and be a part of something bigger—all from your own home.

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