Viewer Experience Advocate [Remote] AT Disney Remote Jobs
Share
Disney is seeking a passionate and detail-oriented Viewer Experience Advocate to join our remote team. This role focuses on ensuring that our audience receives an exceptional, seamless viewing experience across all Disney platforms. You will serve as the voice of our viewers, helping to identify and resolve issues, gather feedback, and collaborate with cross-functional teams to enhance user satisfaction. This is a fully remote position designed for individuals who thrive in a dynamic, tech-forward environment and are dedicated to quality entertainment delivery.
Job Description
As a Viewer Experience Advocate at Disney, you will be responsible for monitoring user experiences, troubleshooting streaming and platform issues, and providing timely resolutions to maintain Disney’s standard of excellence. Your role will involve direct interaction with viewers, analyzing data to identify patterns or recurring problems, and working alongside engineering, content, and customer support teams to implement improvements. You will also participate in testing new features to ensure user-friendliness and accessibility, while advocating for viewers' needs and preferences.
Requirements
-
Proven experience in customer service, technical support, or related roles, ideally within the media or streaming industry.
-
Strong communication skills, both written and verbal, to effectively engage with a diverse viewer base.
-
Technical proficiency with digital platforms, streaming technology, and troubleshooting common issues.
-
Ability to work independently in a remote setting, managing time and priorities efficiently.
-
Familiarity with data analysis tools and the ability to interpret user feedback and usage statistics.
-
Empathy, patience, and a genuine passion for providing exceptional viewer experiences.
-
Must be legally authorized to work in the US and reside within the country.
Responsibilities
-
Monitor and respond to viewer feedback and inquiries via various communication channels.
-
Identify and troubleshoot technical issues affecting viewer experience.
-
Collaborate with engineering and content teams to prioritize and resolve issues.
-
Participate in beta testing of new features to evaluate performance and usability.
-
Compile and report on viewer experience trends and data insights.
-
Advocate for viewer needs during product development and enhancement discussions.
-
Maintain thorough documentation of issues, solutions, and viewer interactions.
-
Ensure compliance with Disney’s quality standards and brand guidelines.
Benefits
-
Competitive salary with performance-based bonuses.
-
Comprehensive health, dental, and vision insurance.
-
Flexible remote work environment supporting work-life balance.
-
Paid time off, including holidays and vacation days.
-
Access to Disney employee discounts on merchandise, parks, and entertainment.
-
Opportunities for professional growth and development within a globally recognized brand.
-
Inclusive, diverse workplace culture fostering innovation and creativity.
Company Overview
Disney is a global leader in entertainment, delivering magical experiences to audiences worldwide through innovative storytelling and cutting-edge technology. With a strong commitment to diversity, equity, and inclusion, Disney creates a vibrant work environment where creativity flourishes. Joining Disney means being part of a dynamic team dedicated to inspiring and entertaining millions, while making a positive impact on communities and cultures around the globe.
How to Apply
To apply for the Viewer Experience Advocate [Remote] position at Disney, please prepare your resume and cover letter detailing your relevant experience and passion for viewer engagement. Submit your application through Disney’s official careers portal or authorized remote job boards, following their specific instructions. Be sure to highlight your technical proficiency, problem-solving skills, and ability to thrive in a remote work environment.