Virtual Customer Representative (Entry Level)
Share
Beyond Technologies is looking for an enthusiastic and customer-focused individual to join our team as a Virtual Customer Representative. This is an entry-level position ideal for those who are passionate about helping others and eager to grow within a supportive, remote environment.
Job Description:
As a Virtual Customer Representative, you will be the primary point of contact for customers, handling inquiries, providing support, and resolving concerns through email, chat, and phone. You’ll work remotely while delivering a high standard of service that reflects our company values. Training is provided, so prior experience in customer service is not required but appreciated.
Requirements:
-
High school diploma or equivalent
-
Strong communication and interpersonal skills
-
Basic computer knowledge and the ability to learn new systems
-
Reliable internet connection and quiet workspace
-
Strong attention to detail and problem-solving mindset
-
Ability to work flexible hours, including some evenings/weekends
-
Positive attitude and willingness to learn
Responsibilities:
-
Interact with customers through various virtual channels
-
Respond to questions, provide accurate information, and resolve basic issues
-
Escalate complex inquiries to appropriate team members
-
Maintain records of customer interactions
-
Meet performance metrics such as response time and satisfaction scores
-
Stay informed about product updates and company policies
Benefits:
-
Competitive hourly wage with performance incentives
-
Fully remote position with flexible hours
-
On-the-job training and career advancement pathways
-
Paid time off and holiday benefits
-
Employee support programs and wellness resources
-
A collaborative and inclusive remote team environment
Company Overview:
Beyond Technologies is a progressive digital service provider focused on delivering excellence in technology and customer interaction. We empower our employees through flexibility, professional growth, and supportive leadership. Our team works across the U.S., combining diverse perspectives to solve problems and create exceptional customer experiences.